We are seeking a skilled, self-motivated, and, above all, customer-oriented individual to join our growing team to begin an exciting and challenging career with Advantage Industries, Inc. 

****PERKS**** 

• $$$$ Performance Incentives: Team performance bonuses, commissions and we also offer employee referral rewards. 
• Up to 90% Field based work in client offices, located in the Baltimore/DC Metro area.  
• You'll get to learn from your teammates and explore new interest areas. 
• Each day is different, as our clients are all unique. No tedious, repetitive tasks. 
• We focus on your work-life balance, including offering flexible work schedules. 
• Strong focus on team cohesion and supportive company culture. 

Salary Range: $75,000 - $90,000 

Job Description: 

This individual would deliver the highest quality customer service, while they identify, troubleshoot, implement and/or maintain various aspects of our client's IT environments. As such, the ideal candidate will possess an excellent troubleshooting skill set, a high level of technical knowledge, and exceptional interpersonal skills. 

You will be providing hands-on, onsite support to clients as escalation and project work requires. We will rely on your support to resolve technical requests, incidents, problems, and answer questions from clients involving their hardware, software, network, and telecommunication systems. You will also be responsible for maintaining and updating documentation regarding client environments. 

We are looking for someone who is dependable and finds it rewarding to participate on a high-achieving team. We are seeking someone who embraces new challenges by persevering until an optimal solution is reached for our clients. You should be adaptable, self-motivated, and focused on developing creative problem-solving ideas to meet daily client requests. You'll be expected to work productively both independently and collaboratively with our enthusiastic team. You need to be goal-oriented and able to prioritize tasks. If an urgent situation is thrown at our team, we expect immediate responsiveness and efficient teamwork to tackle that situation effectively, as satisfying our clients promptly is our number one goal. We aim to support our clients by always exuding positivity, patience, and calmness under pressure, reassuring them that we are confident about solving their problem(s). 

Responsibilities: 

• Install, monitor, troubleshoot, and support client network infrastructure and equipment. 
• Work to resolve critical client outages. 
• Work with vendors to troubleshoot and resolve client requests, incidents, and problems as necessary. 
• Maintain client documentation. 
• Key onsite support responsibility for escalated tickets from the Service Desk. 
• Identify customer technical risk and collaborate with internal teams appropriately. 
• Participate in a rotating on-call schedule. 

Required Skill set: 

• 5+ years of experience working in an IT service delivery environment, including management and configuration of server and network hardware.  
• Experience using a ticketing system, documentation system, and remote management application. 
• Excellent communication and interpersonal skills over the phone, via email, and in person. 
• Desire and self-motivation to learn and grow as an engineer. 
• Ability to troubleshoot and research issues independently to fix problems. 
• Strong network, hardware, and software support knowledge. 
• Attention to detail, including note-taking and time tracking. 
• Can easily adapt to working independently and engaging in collaborative teamwork. 

Qualifications: 

• Experience working in an enterprise Windows environment: AD, Windows 10/11, Server 2016/2019/2022. 
  • Working knowledge of NTFS best practices including share and security permissions. 
  • Working knowledge and comfort with common Group Policies such as password expiration, drive mapping, and printer deployment. 
• Working knowledge of Office 365 complexities including Conditional Access, MFA, Intune Endpoint Manager, and user setup. 
• Advanced understanding of network basics including routing, firewalls, DNS, TCP/IP, and how these interact with an Active Directory-based environment. 
  • Working knowledge of how to configure and troubleshoot VLAN environments. 
• At least one relevant technical certification (CompTIA Network+, Security+, ITIL, Microsoft, etc.) or related degree/background experience. 
  • Self-study, hands-on experience, or home-lab experience is a plus. 
• Familiarity with other Operating Systems such as macOS, iOS, and Android. 
• Valid US Driver’s License and stable form of transportation. 

Not Required, but bonus points if you have experience with: 

• Duo MFA 
• CCH, Intuit, and other accounting-specific software 
• SonicWALL firewalls, Netgear switches, and Unifi Network application 
• Structured cabling  
• NIST 800-171 and other compliance frameworks 

Advantage Industries is a market-leading business that has a wide range of career opportunities. At Advantage, we seek out and reward the finest talent so that we can continue to provide the highest quality service and products to our customers.